Q. What is PC Support Plaza – Tech Support all about?
A. PC Support Plaza – Tech Support is an online technical support company catering to technology-driven needs of millions of computer users in US and UK. The organization is committed at providing the best support and in turn maintain their efficiency towards its clients and the country.
Q. Why should I choose PC Support Plaza – Tech Support?
A. PC Support Plaza – Tech Support is an international organization run by thorough professionals who would give you the best computer support ever.
Q. Are you 24x7 available?
A. Yes, all our service centers work 24 hours a day, 7 days a week. You can contact us anytime for instant solutions to any of your computer tech requirements. We will take you through each and every step of resolving your computer problem anytime day or night.
Q. How can I subscribe for PC Support Plaza?
A. You can join us at anytime by simply going on to our website www.pcsupportplaza.com
In order to subscribe to us over phone, dial our toll free number +1-866-547-3449 or visit our ‘Contact Us’ section and fill your details for us to reach you.
Q. What methods of payment can I use?
A. PC Support Plaza – Tech Support accepts major credit cards both online and over the phone. So either use your credit card
Q. How do I cancel / arrange for a refund?
A. Firstly , we assure you that you would never feel the need to cancel the service , still If you wish to cancel your services for any reason or get a refund for the service, you can call our toll free Customer Service number at +1-866-547-3449 or email us at: firstname.lastname@example.org
Q. What kind of computer support services can I expect from PC Support Plaza – Tech Support?
A. PC Support Plaza Tech Support serves as one-stop shop for all your technical needs including computer/laptop repairs, software support, home networking, and gaming and entertainment devices.
Our array of service also include comprehensive support coverage for over 100 desktop and laptop software applications, servers, routers and modems.
Q. What computer brands can PC Support Plaza – Tech Support help me with?
A. We provide Support Microsoft® Windows® platform and applications no matter which computer brand you are using and where you purchased your computer from.
Q. What certifications make your technicians the specialists?
A. All our computer support specialists are Certified Experts, Product Specialists, Certified Desktop Support Technician A+/MCP/MCSE Certified Professionals, and Network Administrators. Every technician is pre-qualified and completes an extensive eight weeks training course on excellent service delivery and offering his expertise in remote support skills.
Q. What general procedure an PC Support Plaza – Tech Support technician takes to resolve the problem?
A. The moment you get in touch with us, you are transferred to our tech support technician who provides you with an accurate explanation about your computer problems on the phone or via remote support. After the computer diagnosis is done, the technician rectifies the error using linear and logical troubleshooting methods and procedures.
Q. Is remote computer support better than more traditional support options?
A. With Remote Support Services, you don't need to struggle through the troubleshooting procedures. The technician completes the work all by himself and just asks you to restart your machine at the end.
Also, the process is much convenient as it eliminates a need for you to haul your computer to any local computer repair shop. Since remote support helps us to offer you instant solutions, you won't have to be stuck without a computer over the weekend or during a holiday. So, it saves you time and money.
Q. Can you render me more details about your remote computer support?
A. Remote computer support involves a 'remote desktop connection' which lets us view your computer screen and securely fix most computer and network errors over the Internet. After you subscribe with us, you allow our computer technician view and interact with your computer remotely through the Internet. Indeed, you watch the whole troubleshooting process going on your screen.
Q. Do you guarantee your work?
A. At PC Support Plaza – Tech Support, our customer satisfaction holds the prime importance for us; to an extent that all our plans and policies center on it. The quality of the services plays a significant role in ensuring the same, since this is our USP that makes customers come to us again and again. Therefore, our technicians take utmost care to maintain quality of work at every level.
Q. Is it easy and secure to use?
A. Absolutely! PC Support Plaza Tech Support’s Remote Support is a 100% secured mode of getting instant help, and you have complete control over the support session at all times. Our technician can access your computer screen only after your permission, and if you feel uncomfortable at anytime, you can simply disconnect / close the session in one click.
Q. Why am I paying in US Dollar, when I am in UK?
A. Sir / Ma’am, we are a US based organization providing services globally and we take US Dollar as a universal currency and therefore you are charged in US Dollar. Besides this any and every transaction would happen in US Dollar only.
Q. Am I be paying any charges if the currency conversion takes place?
A. Absolutely not, you would only be charged with package cost and other than that charge if any would be paid by the company.
Q. Do you accept international Credit Cards?
A. We sure do , we accept all kinds of international credit cards and you would be charged in US Dollar.